SULLIVAN, Christopher Michael; RICHARDSON, Elizabeth Anne. UNSEEN EFFORTS: EXPLORING THE ROLE OF EMOTIONAL LABOR IN E-COMMERCE CUSTOMER CARE. Ayden Journal of Management and Social Sciences, [S. l.], v. 11, n. 2, p. 1–15, 2024. Disponível em: https://aydenjournals.com/index.php/AJMSS/article/view/319. Acesso em: 23 aug. 2025.