OKORO, Charles Ifeanyi; AMADI, Veronica Nkechi. SERVICE WITH A SMILE: THE IMPACT OF RELIABILITY AND EMPATHY ON CUSTOMER SATISFACTION IN RIVERS STATE HOTELS. Research Journal of Economics and Sustainable Development, [S. l.], v. 10, n. 2, p. 23–32, 2024. Disponível em: https://aydenjournals.com/index.php/RJESD/article/view/588. Acesso em: 23 aug. 2025.