THE RIPPLE EFFECTS OF JAPA SYNDROME: EXPLORING CONSEQUENCES FOR BURNOUT AND TURNOVER IN NIGERIAN PHARMACEUTICALS
Keywords:
Employee burnout, employee creativity, affective commitment, turnover intention, Maslach Inventory Model, Japa Syndrome.Abstract
This research explores the impact of employee burnout on creativity, affective commitment, and turnover intention in the Nigerian pharmaceutical industry. The study focuses on the Maslach Inventory Model and encompasses emotional exhaustion, depersonalization, and reduced personal accomplishment. Primary data was collected through a structured questionnaire from 184 employees in Lagos, Nigeria. The findings reveal significant relationships between employee burnout and creativity, affective commitment, and turnover intention. The study recommends designing burnoutreduction programs and initiatives across various business units and awarding the best unit based on creativity, innovation, commitment, and productivity. The study highlights the growing trend of employee burnout due to 'Japa Syndrome' and performance demands. It underscores the detrimental effects of burnout on employees' personal and professional relationships, organizational commitment levels, and overall performance.