TRANSFORMING CRISIS RESPONSE: ICT-DRIVEN AGILE SUPPLY CHAIN MANAGEMENT IN EPIDEMIC CONTEXTS

Abstract

The emergence of the COVID-19 pandemic in local communities, businesses, and nations worldwide precipitated an unprecedented level of uncertainty, necessitating a rapid and coordinated global response to mitigate its adverse effects on humanity. This paper contends that the existence of robust information and communication technology (ICT) systems played a pivotal role in averting a more catastrophic outcome of the pandemic. Unlike the time-consuming development and deployment of vaccines, the pre-existing ICT infrastructure swiftly mobilized to address the overwhelming challenges posed by the pandemic. Through an analysis of the global response to COVID-19, this paper highlights the indispensable role of ICT systems in facilitating communication, disseminating vital information, enabling remote work and education, and supporting healthcare systems during times of crisis. Furthermore, it explores how various ICT tools such as telemedicine, remote monitoring, contact tracing apps, and data analytics contributed to the containment and management of the pandemic. By leveraging existing digital technologies and platforms, governments, businesses, and communities were able to adapt to the rapidly evolving situation, implement effective mitigation strategies, and coordinate collaborative efforts on a global scale. This paper underscores the resilience and adaptability of ICT systems in the face of unprecedented challenges, emphasizing their critical role as a foundational infrastructure for societal resilience and response to future crises