TOTAL QUALITY MANAGEMENT AND ORGANISATIONAL GROWTH OF AUTOMOBILE FIRMS IN SOUTHEAST, NIGERIA
DOI:
https://doi.org/10.5281/zenodo.14930378Keywords:
Total Quality Management, Organisational Growth, Continuous Improvement, Business Expansion, Teamwork and Employee Engagement.Abstract
This study explored the relationship between total quality management and organisational growth of automobile firms in Southeast, Nigeria. The study specifically ascertained the relationship between continuous improvement and business expansion, as well as determined the relationship between teamwork and employee engagement in automobile firms in Southeast, Nigeria. The study adopted descriptive survey research design and data were collected from respondents with the aid of a structured questionnaire. The hypotheses were tested using Pearson Product Moment Correlation Coefficient with the aid of Statistical Package for Social Sciences (SPSS, version 27). Hypothesis one revealed that there is a significant positive relationship between continuous improvement and business expansion, with r = 0.882 n = 203 and p value of 0.001 (p<0.05). Hypothesis two indicated that there is a positive significant relationship teamwork and employee engagement, with r = 0.701, n = 203 and p value of 0.000 (p<0.05). The study concluded that there is a statistically significant positive relationship between total quality management and organisational growth of automobile firms in Southeast, Nigeria. The study recommended that automobile firms in Southeast Nigeria need to prioritise and invest in continuous improvement strategies to drive business growth and expansion. Also, management of automobile firms need to foster teamwork initiatives within your automobile firm to boost employee engagement and productivity